Terms of Service
Last updated: January 1, 2025
1. Agreement to Terms
Welcome to Ascension Strategy Solutions LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at ascensionstrategy.solutions, our assessment tools, digital products, and consulting services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services.
2. Description of Services
2.1 Consulting Services
We offer operational consulting and strategy advisory services for organizations. Consulting engagements are governed by separate client agreements that define specific scope, deliverables, timelines, and fees.
2.2 Done-For-You (DFY) Services
We provide implementation services including security infrastructure deployment, system configuration, documentation creation, and training. DFY services are performed according to specifications outlined in individual service agreements.
2.3 Digital Products
We offer digital educational products, including online courses and training programs, guides, templates, and other downloadable resources. Digital product purchases are subject to the specific terms provided at the time of purchase.
2.4 Assessment Tools
We provide assessment tools (such as the Durability Score at durabilityscore.com) that help organizations evaluate their operational health. These tools provide general guidance and do not constitute professional advice.
3. Professional Disclaimers
3.1 Not Legal Advice
Our Services do not constitute legal advice. We are not a law firm, and nothing in our Services should be construed as legal counsel. For legal matters, including compliance, contracts, or regulatory requirements, you should consult with a qualified attorney.
3.2 Not a Guarantee of Security
No security system is 100% secure. While we implement industry best practices, we cannot and do not guarantee that our Services will prevent all security incidents, data breaches, unauthorized access, or other security events.
3.3 Results May Vary
Case studies, testimonials, and examples represent specific client outcomes under specific circumstances. Your results may vary based on your organization's unique situation, implementation fidelity, and other variables beyond our control.
3.4 Third-Party Tools and Services
We may recommend or implement third-party tools and services as part of our Services. We are not affiliated with or endorsed by these providers unless explicitly stated. Your use of any third-party service is subject to that provider's terms and policies.
3.5 Client Responsibility
You are responsible for the ongoing maintenance, updates, and security of systems implemented through our Services after the engagement concludes.
4. Payment Terms
4.1 Consulting and DFY Services
Payment terms for consulting and DFY services are specified in individual client agreements. Unless otherwise stated, a deposit (typically 50%) is required before work begins, remaining balance is due upon completion or according to milestone schedule, and payment is due within 14 days of invoice date.
4.2 Digital Products
Digital products require full payment at the time of purchase. Upon successful payment, you will receive immediate access to your purchased content.
4.3 Retainer Services
Retainer fees are billed monthly in advance. Unused hours do not roll over to subsequent months unless otherwise specified in your agreement.
4.4 Late Payments
Late payments may incur interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower). We reserve the right to suspend Services for accounts with outstanding balances exceeding 30 days.
5. Refund Policy
For session booking refunds and cancellations, please see our Refund & Cancellation Policy.
5.1 Consulting and DFY Services
Due to the custom nature of our consulting and DFY services, deposits and fees for work already performed are generally non-refundable. Specific refund terms may be outlined in your individual service agreement.
5.2 Digital Products
We offer a 7-day money-back guarantee on digital course purchases. If you are unsatisfied, you may request a full refund within 7 days by contacting us at info@ascensionstrategy.solutions. After 7 days, digital product purchases are non-refundable.
6. Intellectual Property
All content on our websites — including text, graphics, logos, images, software, and course materials — is the property of Ascension Strategy Solutions LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.
Deliverables created specifically for your organization become your property upon full payment. However, we retain the right to use general methodologies, frameworks, and non-confidential learnings in future engagements.
7. Confidentiality
Information you share with us during discovery calls, assessments, and engagements is treated as confidential. We will not disclose your confidential information to third parties without your consent, except as required by law.
Case studies and testimonials are anonymized or used only with explicit client permission.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASCENSION STRATEGY SOLUTIONS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
9. Indemnification
You agree to indemnify, defend, and hold harmless Ascension Strategy Solutions LLC from and against any claims, liabilities, damages, losses, and expenses arising out of your use of our Services, your violation of these Terms, your violation of any third-party rights, or your violation of any applicable laws.
10. Dispute Resolution
Before filing any formal legal action, you agree to contact us at info@ascensionstrategy.solutions to attempt to resolve any dispute informally within 30 days.
If we cannot resolve a dispute informally, you and Ascension Strategy Solutions LLC agree to resolve any claims through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Atlanta, Georgia.
YOU AND ASCENSION STRATEGY SOLUTIONS LLC AGREE THAT EACH MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
11. Governing Law
These Terms shall be governed by the laws of the State of Georgia, United States. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Fulton County, Georgia.
12. Termination
We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including if you breach these Terms. For ongoing service agreements, termination provisions are specified in your individual contract.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms with a new "Last updated" date. Your continued use of our Services constitutes acceptance of the new Terms.
14. Severability
If any provision of these Terms is found to be unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect.
15. Contact Information
If you have any questions about these Terms, please contact us:
Ascension Strategy Solutions LLC
Email: info@ascensionstrategy.solutions
Phone: (888) 688-9028